As technology continues to advance at a rapid pace, it’s important for everyone, including seniors, to adapt to these changes. In Australia, one such change is the full shutdown of the 3G network. This transition affects all users, regardless of their level of tech proficiency, and particularly impacts seniors who rely on electronic communications.
In this guide, we will explore the case of aiding Australian seniors in transitioning from 3G to 4G/5G networks, discuss the current efforts by telecom providers in phasing out 3G, and highlight the benefits of a communications upgrade for seniors.
Australia’s 3G Shutdown: What You Need to Know
Telecommunication companies in Australia have set in motion plans to retire the ageing 3G network. While 3G technology has been the backbone of mobile communications for several years, it is becoming obsolete, and telcos are shifting their resources to more advanced and efficient networks like 4G and 5G.
At current estimates, there are still three million devices in Australia still tied into the 3G network, ranging from older cellphones, broadband modems, home security systems, or medical devices in need of firmware updates off a network.
Here’s what you need to know about this transition:
Why is 3G Being Shut Down?
The 3G network is being phased out primarily due to its limited capacity and slower data speeds compared to 4G and 5G. As more users rely on mobile data for streaming, video calls, and other bandwidth-intensive tasks, it is essential to allocate resources where they are most needed. This means investing in newer networks to meet growing data demands.
Aside from phones, Australia’s 3G networks also handle data links for among others, security cameras, vehicle telemetry systems, and EFTPOS terminals. Writing for the Guardian Australia in March 2024, Emily Middleton covered accounts from some regional NSW residents who claimed the 3G network coverage in their area wasn’t even at half-strength despite acquiring signal boosters – and they lost communications altogether when a 5G tower was activated in their areas.
Small Business and Family Enterprise Ombudsman Bruce Billson also conveyed the same thought in May 2024 – he asked all small, family, and farming businesses to prepare for the shutdown as it will not just affect their cellphone signals, their networked farming equipment and security systems will also be out of action. The National Farmers Federation also sounded its own alarms in August 2024.
Impact on Seniors
Seniors are among the users who may be most affected by the 3G shutdown. Many seniors rely on electronic communications for various purposes, such as staying in touch with family and friends, accessing vital information, and ensuring their safety. Understanding this transition is crucial for seniors to maintain their connectivity and access to services.
Some seniors, including those living deep in regional or rural Australia, may have tried everything to keep in touch with their loved ones for the past few years, especially during the bleakest days of the pandemic. And here’s a major problem with the access: seniors with purely 3G phones, whether or not they have VoLTE capability, will lose the means to call the triple-zero emergency line when the shutdown passes.
Timeline of the Shutdown
Australia’s major telcos have long announced intentions to sunset their 3G services and upgrade existing 3G areas to 4G or 5G.
Vodafone went ahead with closing all their 3G towers starting 15 December 2023, with the last towers finally turning off in January 2024. Its current 3G spectrum licence lapsed in mid-2024.
Telstra announced in October 2019 that its 3G system is closing down on 30 June 2024, with transition services already set for wholesale and corporate clients. However, in May 2024, Telstra said it was moving back the closure to 31 August 2024 to buy the public more time to make the switch. They also sweetened the pot by offering 12,000 free 4G-capable cellphones to people who will be severely affected by the shutdown, such as those in isolated rural areas and are under serious financial hardship.
After shutting down over 380 mobile towers during 2022 and 2023, Optus first stated that its 3G network was switching off on 30 September 2024. However, on 19 June 2024, the telco moved up the timetable to 1 September. Its current 900Mhz spectrum licence is being allocated more to 4G services while gradually rolling out 5G.
The federal government, however, also warned that around 740,000 4G devices will be affected because a 3G network processes their emergency service calls. Federal Communications Minister Michelle Rowland said a special working group was formed to explore whether the 3G shutdown can be delayed buying more time to ensure that all 4G units can be capable of running emergency calls on a 4G network. AMTA and the three above telcos were invited to be part of the working group.
In July 2024, Ms Rowland revised the above estimate from 740,000 to 102,000 older 4G devices. The Senate Rural and Regional Affairs and Transport References Committee also noted in its interim report on the shutdown that six months was not enough time to educate and guide the public on how to prepare. It is slated to submit the final report on 30 November 2024.
Telecommunications Industry Ombudsman Cynthia Gebert said to ABC News that the absence of a law to obligate telcos with continuing 3G operations also prevented the processing of any complaints related to the shutdown.
Helping Seniors Transition to 4G/5G
The transition from 3G to 4G/5G may seem daunting for seniors, but with the right guidance and support, it can be a smooth process. Here’s how to assist seniors, regardless of their tech-savviness, in making this transition:
Communication from Telcos
Telecommunication companies are committed to ensuring a smooth transition for their customers. They provide information via email, mail, and customer support channels to explain the 3G shutdown, the need for an upgrade, and the options available. Seniors should pay attention to these communications and reach out to their carriers for clarification. A loved one with at least basic tech proficiency should be present to help the senior with the move, as they may aid in sniffing out scammers who might take advantage of the opportunity.
Evaluate Current Devices
Determine if the seniors’ existing devices, such as mobile phones and tablets, are 4G- or 5G-compatible. If not, they will need to invest in new devices. Telcos often offer device upgrade programmes or discounts to ease the financial burden of upgrading.
For example, if you have been using an Apple iPhone 5, 5C, or 5S despite them being no longer applicable for iOS updates since iOS 10.3.4 in 2019, your telco may arrange to modernise to at least the iPhone 13 or 15, depending on your financial capacity. Any devices that may be defunct with the 3G closure can be sent to a recycling centre.
Seek Assistance
Seniors who may not be comfortable with technology should not hesitate to seek help from family members, friends, or even local community centres. There are often workshops and tutorials available to assist seniors in understanding and using new devices and networks.
Data Backup
Data such as contacts, photos, and important messages stored on old devices should be backed up before upgrading. This ensures that no essential information is lost during the transition. The old devices must also be wiped of memory and sent for recycling.
Choose Appropriate Plans
Seniors should evaluate their current mobile plans and consider whether they meet their needs. With the switch to a 4G or 5G network, they may want to explore new plan options that offer better data packages or more suitable services for their usage.
Accessibility Features
For seniors with specific accessibility issues, it’s important to ensure that new devices and network settings are configured to accommodate their needs. Many smartphones have features such as larger fonts, voice commands, and screen readers that can be beneficial.
Benefits of a Communications Upgrade for Seniors
Upgrading to a 4G/5G network offers several advantages to seniors, whether they are tech-savvy or not:
Faster and More Reliable Connectivity
4G and 5G networks provide faster data speeds and more reliable connections, making it easier for seniors to stay in touch with family and friends through calls, video chats, and messaging apps.
Access to a Wealth of Information
With high-speed internet access, seniors can access information, news, and entertainment more quickly and easily, enhancing their knowledge and entertainment options.
Improved Safety and Emergency Communication
Access to a 4G/5G network means quicker access to emergency services and improved location accuracy in case of an emergency, providing seniors with added safety and security.
Telehealth and Remote Monitoring
The upgrade enables seniors to take advantage of telehealth services, allowing them to consult with healthcare providers from the comfort of their homes. It’s a particularly useful option for those with mobility issues or who live in remote areas. The NCIS Group noted back in September 2022 that the 3G switch can cut off signals to over 300,000 personal emergency units – but a 4G/5G linkup enables aged-care providers to equip seniors with newer devices capable of more thorough monitoring of life signs.
Enhanced Communication with Loved Ones
The higher quality of video calls and instant messaging available on 4G/5G networks makes it easier for seniors to maintain close connections with family members, especially if they live far away.
Access to Assistive Apps
4G/5G networks allow seniors to use a wide range of apps, including those designed to assist with memory, cognitive function, and overall well-being.
For Better Communications
The transition from 3G to 4G/5G networks is an important step for all users, including seniors. While it may seem challenging, with the right support and resources, seniors can seamlessly upgrade their communication devices and enjoy the numerous benefits that come with these advanced networks. Staying connected, informed, and safe is essential, and a communication upgrade is a significant step toward achieving those goals.
The A.S.A.G. Reverse Mortgage
The A.S.A.G. Reverse Mortgage may possibly aid you in buying modern electronic gadgets that will operate in 4G or 5G environments. A Home Improvements or Day-to-Day Expenses loan can have some partial funds for the purchase, even if the devices are tied into a telco service plan. The equipment cache may even involve the purchase and installation of 4G/5G signal boosters to aid people living in rural or regional areas, especially those that are barely in reach of mobile sites under the Mobile Black Spot Program.
Please call the A.S.A.G. at 1300 002 724 or email info@asagfirst.com.au to finance your tech upgrades.
Use our equity assessment tool below to determine your loan equity.
DISCLAIMER: This article is for informational purposes only and does not constitute official advice. A.S.A.G. is not affiliated with any mentioned brands or companies.